Frequently asked questions
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general Questions
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Yes. We have a Public Liability Insurance in place.
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Yes. We can source all the necessary materials for your project. Alternatively, if you already have the correct materials for the job, we will use those.
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Yes. Materials and Paint are additional to labour charges. However, if you already have all the correct materials, we will use those.
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We generally book in advance; contact us and we’ll do our best to accommodate you.
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Upon completion of works. For larger Projects, we may require a deposit, or progress payments.
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Yes. We can accept debit and credit cards as well contactless payments using your card or mobile device.
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No, we are a home maintenance & repairs company, and plumbing work requires a licensed plumber.
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No, we are a home maintenance & repairs company, and electrical work requires a licensed electrician.
Painting & decorating
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Yes. We will apply various techniques to ensure a seamless finish.
Keep in mind that even if you purchase the exact paint colour and brand, touch-ups may still stand out. This may occur if the existing wall paint is old or has been exposed to sunlight and other environmental elements. In this case, we recommend painting the entire wall. We will expertly apply your colour matched paint corner to corner creating a perfect blend.
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Yes. Where practicable, large pieces of furniture are moved to the centre of the room and covered with drop sheets. If necessary, we will temporarily remove and reinstall the room's furnishings.
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We will keep dust to minimal when sanding by using extractors. We will also seal off any areas and cover vulnerable pieces.
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A homeowner can usually stay in their home. It depends on the scope of the work and how long it will affect critical areas like the kitchen and bathrooms. The room must be sealed until all surfaces are painted. We will plan the project so you can reside as comfortably and uninterruptedly as possible.
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It depends on how a room is utilised and how much shine you prefer. The higher the shine, the more wipeable and durable the paint surface. However, higher sheens accentuate texture and wall irregularities. Colours will also look different. Higher sheens bounce and focus light.
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In most interior projects where moisture and heat are not present, bubbling and peeling are not common issues. Homeowners with pets and children will notice more nicks, dents, and grime. In these circumstances, we recommend using a higher sheen of paint, especially in the hallway or children's bedroom, so that most of these items can be wiped down.
Wall repairs
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It depends. A small crack or minor damage is fast and simple to repair. In the case of a very large hole or a serious problem like a heavy mould infestation, where the spores may have spread throughout the drywall, replacement is usually the best option.
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Cracks less than one mm in width, or those between one and five millimeters in width, are typically not a cause for concern. They are a fissure in the plaster, not the wall, so they can be easily filled and painted over.
If the cracks you're attempting to repair are quite large and deep, or wider than five millimetres, you may need to contact a structural engineer who can determine the cause of the problem and how to remedy it.
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Ensure that the underlying cause of the problem has been addressed prior to making any repairs to drywall or repainting. We will ensure your water damaged drywall is repaired, prepped, and use stain-blocking primer specifically designed to prevent this from happening and ensure a smooth, even finish.
tiles & grouting
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Yes. We can handle basic tiling jobs and replace broken tiles. Where a broken or cracked tile needs to be removed and replaced, it is more cost-effective if you have some of the replacement tiles ready for us.
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Unless they are readily available, tiles can be difficult to match. It may be best to contact a tiling contractor or tile manufacturer for this.
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Yes, if your grout is otherwise in excellent condition, grout paint may be a viable option for restoring it to like-new condition. However, we strongly recommend repairing any damaged areas first to avoid water damage to your property.
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Not necessarily. Most tile installers, unless they come back the following day, do not seal because the grout must cure first. There is no cause for concern as long as your tiler employed the proper materials and methods to apply the grout. However, it is something you should do to keep your grout looking its best because sealed grout is much easier to keep clean as it will be water-resistant, preventing the growth of mould and dirt.
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Grout sealers degrade with time, so you'll need to reseal grout on a floor every three to five years. Shower grout should be resealed once a year. Before resealing, always thoroughly clean the grout.
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We recommend that any old silicone be removed. While new, fresh silicone can be applied to old silicone and adhere to it, the bond will be weaker than if it were applied to a clean surface. Applying sealant to a seal that doesn’t function as intended does not work.
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We do not recommend patchwork or applying sealant to a seal that doesn’t function as intended. We can replace sections of the damaged silicone depending on situations such colour matching and the surrounding environment. However often times, it is easier and more cost-effective to replace the whole section.
property maintenance & Handyman Services
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Yes, of course. We can either work directly with you, or your agent, or both.
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Yes. We can do this for you. We can also advise what plants may suit your property and surroundings best ensuring a pleasing result.
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Yes. If you're moving out but have plaster wall issues, you need a skilled wall repair service. DIYing will likely leave a visible spot on your wall that your landlord will notice immediately. We can fix wall defects to make your landlord inspection go smoothly.
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No. We are required to invoice the customer we work with. You must contact your landlord and inform them about us in order to arrange this.
timber fence repairs
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We specialise in timber fences and can install decorative or privacy fences.
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Yes, we can paint your fence in your choice of colour using a HVLP spray system for a seamless, beautiful finish. We can paint a variety of fences, including but not limited to Colourbond Fences, Picket Fences, Treated Pine Fences, Bamboo Fences, Pailing Fences.
Take a look at our Painting and Decorating service for more details how we can help you.
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Yes, if part of your wooden fence has started to rot, we can replace slats, pickets, or posts.
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Yes, we can re-fit new hinges and latches, and re-align your gate, ensuring security for your property.
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In Victoria, a permit is required for most fences. Exemptions apply to some fences, for example, a timber side or rear boundary fence not more than 2m high and not more than 1.5m when within 3m of a boundary on a street, or a chain-wire tennis court fence.
You won’t need to obtain a permit if the work is routine repair and maintenance (for example, replacing panels on a fence).
Please always check with your local council.
timber deck repairs
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Yes, ideally. We recommend staining or oilig your new deck to protect your investment from the elements and extend its life. Stains and paints for decking are specially formulated to offer superior protection against the harsh elements of nature, such as heat, hail, rain, and wind.
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All Timber Decking require a minimum of annual maintenance. Depending on the location of the deck, some decks require more maintenance than others. If a deck is entirely exposed to the elements, it may need to be cleaned and oiled more frequently than a deck that is under cover.
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Yes. We can fill any gaps in your deck, sand it back, and reseal it.
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Under Victorian building regulations, a building permit is usually required for decks, as they typically use a structural subfloor. Wood slats put directly on a surface like concrete or soil are not considered a deck because there is no structure to hold them up, so in this case, a permit is generally not required.
Please always check with your local council.